Terms of Service
Last updated: August 2, 2026
Welcome. These terms govern your use of beentheregotout.com, our course and client platform, and everything we sell.
They’re a contract between you and BTGO LLC (“BTGO,” “we,” “us”), a Connecticut limited liability company also known as Been There Got Out. By using our site or buying from us, you agree to them. If you don’t agree, please don’t use the site.
We’ve tried to keep this readable. Sections 10, 11, and 15 limit our liability and affect how disputes get resolved — please read those in particular.
1. How our agreements fit together
| Document | Covers |
|---|---|
| These Terms of Service | Everything — the master agreement |
| Coaching Services Agreement | 1:1 sessions and packages |
| Membership Terms | The Premium Support Membership |
| Course Terms | Individual courses |
| Refund & Cancellation Policy | Refunds across everything |
| Privacy Policy · Cookie Policy | Your information |
Each of these is part of your agreement with us. If a product-specific document conflicts with these Terms on that product, the product-specific document wins.
2. Who can use this
You must be at least 18 and able to enter a contract. Our site and services aren’t directed to children.
If you’re using our services on behalf of an organization, you’re confirming you have authority to bind it.
3. What we do — and what we don’t
BTGO provides education, strategy, and coaching for people navigating high-conflict divorce, custody, and co-parenting.
We are not a law firm and we are not attorneys. Nothing on this site, in our content, or in our services is legal advice. We don’t represent you. Using our site or services does not create an attorney–client relationship.
We are not therapists or licensed mental health professionals. Nothing we provide is therapy, counseling, diagnosis, or treatment.
Nothing you tell us is privileged. Because we’re not attorneys or licensed therapists, communications with us have no legal privilege — they may be discoverable in legal proceedings, and we can be subpoenaed. This matters, and it’s explained fully in our Coaching Services Agreement.
We don’t guarantee outcomes. Family court results depend on facts, law, judges, opposing parties, and circumstances outside anyone’s control. Nothing we say is a prediction or a promise about your case.
Please work with the right professionals. We’re a complement to an attorney and a therapist, not a replacement for either.
4. Our content is general information
Everything we publish — the blog, the Answer Hub, podcast, videos, social posts, books, free resources — is general information, not advice for your situation. Law varies enormously by state and country, and by judge. What’s true in one place may be wrong in yours.
We work hard to be accurate and we cite our sources, but we don’t warrant that our content is complete, current, or correct, and we may change it at any time. Don’t rely on it as a substitute for advice from a qualified professional licensed where you live.
5. About results and testimonials
We share client stories and testimonials. They’re real, and they’re used with permission and kept anonymous.
They are not typical, and they are not a promise. Every case is different. What worked for someone else may not work for you, and the results described are that person’s experience, not a representation of what you should expect.
Where anyone is compensated for an endorsement or receives something of value, we disclose it.
6. Your account
Some parts of our services require an account. You’re responsible for keeping your login details secure and for what happens under your account. Don’t share your login. Tell us promptly if you think your account has been compromised.
We may suspend or close an account that breaches these terms.
7. Buying from us
Prices are as shown when you buy, and exclude taxes unless stated. We may change prices, but never for something you’ve already purchased.
Payment is processed by third-party processors. By buying, you confirm you’re authorized to use the payment method.
Refunds are governed by our Refund & Cancellation Policy and the relevant product-specific terms.
Books are sold through Amazon and other retailers under their terms, not ours.
Subscriptions renew automatically until cancelled — see the Membership Terms.
8. Our content and your licence to it
Everything we create — text, video, audio, courses, worksheets, templates, frameworks, graphics, and the Been There Got Out name and logo — belongs to us or our licensors and is protected by copyright and trademark law.
Free content on our site: you may read it, share links to it, and quote short passages with credit and a link.
Anything you purchase: we grant you a personal, non-exclusive, non-transferable licence to use it for your own situation, for as long as you have access.
In no case may you:
- Copy, republish, or redistribute our material
- Sell, rent, sublicense, or share access to anything you bought
- Share your login or course access with anyone else
- Use our material to provide services to other people, or to train a competing offering
- Use our name, logo, or branding without written permission
- Use automated tools to scrape or bulk-download our content
AI and text/data mining. We don’t permit our content to be used to train machine learning or generative AI systems, or for text and data mining, without our written permission. This is an express reservation of rights.
9. Things you post
Comments, community posts, and anything else you submit.
You keep ownership of what you post. You grant us a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and adapt it in connection with our services. If we’d like to use something you wrote as a testimonial or in marketing, we’ll ask you first.
When you post, you’re confirming that it’s yours to post, that it doesn’t infringe anyone’s rights, and that it isn’t defamatory, harassing, obscene, or unlawful.
Please don’t post: other people’s private information, anything identifying another member of our community, court documents naming third parties, or anything that could endanger someone.
Please be careful what you post publicly. Anything you say in a public comment could be seen by the other party in your case. We’d rather you were cautious.
We may remove anything, for any reason, and we don’t pre-screen or endorse what others post. Views expressed by commenters, community members, or interview guests are theirs, not ours.
10. Acceptable use
Don’t use our site or services to:
- Break the law, or help someone else break it
- Harass, threaten, stalk, or impersonate anyone
- Gather information about another client, member, or community participant
- Interfere with the site’s operation or security, or try to access areas you’re not authorized to
- Introduce malware, or scrape the site by automated means
- Misrepresent who you are or why you’re here
A specific note. Our audience includes people being actively pursued by someone dangerous. If we believe an account exists to locate, monitor, or gather information about another person, we’ll close it immediately and take whatever further steps are appropriate.
11. Third-party sites and platforms
We link to other sites, and our content appears on YouTube, Instagram, podcast apps, Amazon, and elsewhere. We don’t control those and aren’t responsible for them. Their terms and privacy policies apply, not ours.
Guests appear on our podcast and interviews. Their views are their own, and their appearance isn’t an endorsement by us of everything they say or do.
12. Disclaimers
Our site and services are provided “as is” and “as available.”
To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We don’t warrant that the site will be uninterrupted, secure, or error-free, that content is accurate or current, or that our services will produce any particular result.
Some places don’t allow these exclusions. If you live somewhere that gives you warranties that can’t be excluded, those apply to you and nothing here overrides them.
13. Limitation of liability
To the fullest extent permitted by law:
NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING FROM THESE TERMS OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM RELATING TO THESE TERMS OR OUR SERVICES WILL NOT EXCEED THE GREATER OF (A) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100.
We are not liable for:
- Decisions you make in your case, or their consequences
- Any outcome in any legal proceeding
- Security breaches at third-party providers we use
- Breaches of your own accounts or devices, including monitoring by another person
- Anything posted by another user or said by a guest
None of this limits liability that can’t be limited by law, including for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence. If you’re a consumer, nothing here affects your statutory rights.
14. Indemnity
You agree to indemnify us against claims, losses, and reasonable legal costs arising from your breach of these terms, your misuse of our services, anything you post, or your violation of someone else’s rights.
This doesn’t apply to anything caused by our own negligence or breach.
15. Disputes
Talk to us first. Email [email protected]. We’re two people who answer our own email and we’d genuinely rather fix a problem than fight about it. Most things resolve in one message.
Governing law. Connecticut law governs, without regard to conflict-of-laws rules.
Arbitration. If we can’t resolve something informally within 30 days, disputes will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before one arbitrator, conducted remotely or in the federal judicial district where you live, at your choice. Judgment on the award may be entered in any court with jurisdiction.
Exceptions. Either of us may bring an individual claim in small claims court, and either may seek an injunction in court to protect intellectual property or confidential information.
No class actions. Claims are brought individually. You and BTGO each waive any right to a class, collective, or representative action, and to a jury trial.
⏱️ You can opt out of arbitration. Email us within 30 days of first accepting these terms, with your name and a statement that you’re opting out. It won’t affect your services in any way, and the rest of these terms still apply.
⚖️ If you’re a consumer outside the United States. Nothing in this section takes away rights you have under the mandatory consumer protection law of the country you live in. If you’re a consumer in the EU, the UK, or somewhere else whose law gives you the right to bring proceedings in your local courts, or that doesn’t permit these arbitration and class-waiver provisions to bind you, those provisions don’t apply to you — and you may bring proceedings where your local law allows.
16. Copyright complaints
If you believe something on our site infringes your copyright, email [email protected] with: what work is infringed, where it appears on our site, your contact details, a statement that you believe in good faith the use isn’t authorized, and a statement under penalty of perjury that your notice is accurate and you’re authorized to act.
We remove infringing material and may terminate repeat infringers’ accounts.
17. Ending things
You can stop using our services at any time and close your account by emailing us.
We may suspend or end your access if you breach these terms, if we’re required to by law, or if we reasonably believe it’s necessary to protect other clients or ourselves. Where it’s reasonable to do so, we’ll tell you why.
Refunds on termination are governed by the Refund & Cancellation Policy and the relevant product terms.
Sections 3, 4, 5, 8, 9, 12, 13, 14, 15, and 18 survive.
18. General
Changes. We may update these terms. We’ll post the new version with a new “Last updated” date, and if a change materially affects you, we’ll give reasonable notice. Continuing to use our services means you accept it. Changes never apply retroactively to a dispute already underway.
Entire agreement. These terms and the documents listed in Section 1 are the whole agreement between us.
Severability. If any provision is unenforceable, the rest stands.
No waiver. Not enforcing something once doesn’t waive our right to enforce it later.
Assignment. You can’t assign these terms. We may assign them to a successor to our business.
Force majeure. Neither of us is liable for failures caused by events outside our reasonable control.
No third-party beneficiaries, except that Chris Barry and Lisa Johnson may rely on Sections 13 and 14.
Notices to us: BTGO LLC, PO Box 182, White Plains, NY 10605, United States, with a copy to [email protected]. Notices to you: the email on your account, or posted on the site.
19. Contact
[email protected] BTGO LLC, PO Box 182, White Plains, NY 10605, United States
