Privacy Policy
Last updated: August 3, 2026
This policy explains what personal information BTGO LLC (“BTGO,” “we,” “us”), also known as Been There Got Out, collects, why we collect it, who we share it with, and what rights you have over it.
We know our clients care about privacy more than most. People come to us in the middle of high-conflict divorce and custody situations, often with someone actively trying to find out what they’re doing. We take that seriously, and we’ve written this to be genuinely readable rather than to protect ourselves with dense text.
If anything here is unclear, email [email protected].
1. Who we are
BTGO LLC is the data controller for the information described here.
| Legal name | BTGO LLC, a Connecticut limited liability company |
| Also known as | Been There Got Out |
| PO Box 182, White Plains, NY 10605, United States | |
| [email protected] |
2. A note about your safety
If you are worried that someone may be monitoring your devices, email, or browsing, please take care. We have no way of knowing whether anyone else has access to your accounts.
Some practical suggestions:
- Consider using a device and email account the other party has never had access to
- Clear your browsing history after visiting our site, or use a private browsing window
- Tell us if you’d prefer we contact you a particular way, or not contact you at all at a
particular address
- If you think a device may have spyware on it, a domestic violence advocate or a security
professional can help
We will never include sensitive detail in an email subject line, and we’re happy to adjust how we communicate with you. Just ask.
3. What we collect
Information you give us directly
| What | When |
|---|---|
| Name, email, phone number | Booking a call, buying, subscribing, contacting us |
| Billing details and address | Purchasing (card details go to our payment processor — see below) |
| Your situation — your circumstances, your case, your family, your history | Discovery calls, coaching sessions, emails, intake questions |
| Account login details | Creating an account on our course platform |
| Messages you send us | Email, contact forms, social media, chat |
| Survey and quiz responses | When you take one of our quizzes or assessments |
| Anything you choose to share in a group session | Group support sessions |
Information collected automatically when you visit our site
IP address, browser and device type, operating system, pages viewed, time on page, the site you came from, and general location (city or region level, derived from your IP). Collected via cookies and similar technologies — see §9.
Information from other sources
If you interact with us on Instagram, Facebook, YouTube, or LinkedIn, we may receive information those platforms make available. If someone refers you, we may receive your name and contact details from them.
We do not buy personal information from data brokers.
4. Sensitive information — please read this
Working with us necessarily involves sensitive information. To help you, we may learn about:
- Your mental and physical health, and your ex’s
- Abuse you’ve experienced — physical, emotional, financial, or coercive control
- Your children, including their wellbeing, behavior, and circumstances
- Your legal proceedings, finances, and family relationships
We collect this only because it’s necessary to help you, and only what you choose to tell us.
Our legal basis for handling this kind of information is your explicit consent, which you give by choosing to share it with us as part of coaching. You can withdraw that consent at any time by emailing us — though it may mean we can no longer coach you effectively.
⚠️ Important — no legal privilege. We are not attorneys or licensed therapists, so communications with us are not privileged. They may be discoverable in legal proceedings, and we can be subpoenaed. This is covered fully in our Coaching Services Agreement, and it’s important enough that we repeat it here. Our practical advice: keep the fact that you work with us confidential.
Information about your children and other people. When you tell us about your children, your ex, or others, we hold that information as part of your records and use it only to help you. We don’t contact those people, and we don’t build separate profiles on them.
Our services are for adults. Our site and services are not directed to children under 16, and we don’t knowingly collect information directly from them. If you believe a child has given us information directly, contact us and we’ll delete it.
5. Who we share it with
We do not sell your personal information.
We use third-party companies to run our business. They may process your information only to provide services to us, under contract, and may not use it for their own purposes.
| Service | What they do | What they may see |
|---|---|---|
| Kajabi | Courses, CRM, email, scheduling, payments, video sessions | Name, email, account, purchases, course activity, session data |
| Stripe | Payment processing | Name, billing details, payment card data (we never see full card numbers) |
| PayPal | Payment processing | Name, billing details, and the payment details you give PayPal (we never see your card or bank numbers) |
| Acuity Scheduling (Squarespace) | Discovery call booking | Name, email, phone, booking info, intake answers |
| Zoom | Video calls | Name, email, meeting participation, recordings (only if requested — see §6) |
| Google Workspace | Email, calendar, documents | Anything in our email or calendar with you |
| Google Analytics | Site usage statistics | Site activity, IP, device (cookie consent required) |
| Google Search Console | Search performance | Aggregate search data only |
| WP Engine | Website hosting | Site traffic, server logs |
| Cloudflare | Site security and delivery | IP, request data |
| NitroPack | Site speed and caching | IP, request data, device/browser |
| Zapier | Connecting our tools together | Data passed between the systems above |
| ManyChat | Instagram message automation | Instagram handle, messages, contact details you provide |
| Outgrow | Our quizzes and assessments | Name, email, and the answers you give about your situation |
| Anthropic (Claude) | AI assistance with our own work | Content we ask it to help with, which can include client correspondence and session notes (never used to train its models) |
| Meta (Instagram, Facebook) | Social presence, some advertising | Interactions with our accounts and ads |
| YouTube / Google | Video hosting | Video viewing on our channel |
| Buzzsprout | Podcast hosting | Aggregate download statistics |
| AgoraPulse | Publishing our social posts, and replying to public comments and messages | Public social interactions, and the content of messages you send us on social platforms |
| Trello (being decommissioned) | Internal work organization | Client names and details held in internal records |
Our team. A small number of contractors and assistants support our work (technical, production, administrative, and marketing help). They may encounter personal information in the course of their work and are required to keep it confidential.
Other situations where we may share information
- When you ask us to — for example, sharing something with your attorney at your request
- When compelled by law — a subpoena, court order, or legal obligation. Where we’re permitted
to, we’ll tell you first so you have the chance to object or seek a protective order
- To prevent serious harm — where we reasonably believe it’s necessary to prevent imminent
serious harm to you or someone else
- If our business is sold or transferred — your information would move with it, subject to
this policy
Vendors we no longer use. We previously used ActiveCampaign, TalentLMS, PlushForums, and Thrive. We have migrated away from all of them.
6. Recordings
We don’t record sessions by default.
If you ask us to record your session, we will where the platform allows. Our platforms display a notice to everyone while recording is in progress.
We may occasionally ask your permission to record for training or quality purposes. We will always ask first, tell you what it’s for, and you’re free to say no — it will never affect the service you receive.
Recordings are kept only as long as needed for the purpose you agreed to, and you can ask us to delete a recording of your session at any time.
7. Why we use your information, and our legal basis
For anyone in the UK, EU, or another region with similar law, here is the lawful basis for each thing we do.
| What we use it for | Legal basis |
|---|---|
| Delivering coaching, courses, and membership | Performance of a contract with you |
| Taking payment, keeping billing records | Contract and legal obligation |
| Scheduling and reminders | Contract |
| Supporting you and answering questions | Contract / legitimate interests |
| Handling sensitive details about your situation | Explicit consent (see §4) |
| Recording sessions | Consent |
| Sending marketing emails | Consent, or legitimate interests for existing clients |
| Website analytics | Consent (via the cookie banner) |
| Site security and fraud prevention | Legitimate interests |
| Improving our services and content | Legitimate interests |
| Meeting tax, accounting, and legal obligations | Legal obligation |
| Establishing or defending legal claims | Legitimate interests |
Where we rely on legitimate interests, we’ve considered whether our interest is outweighed by your rights. You can object to that processing at any time — see §11.
8. How long we keep it
| Information | Kept for |
|---|---|
| Client records, session notes, correspondence | 7 years after our last engagement |
| Session recordings | Only as long as the agreed purpose requires; deleted on request |
| Payment and tax records | 7 years (legal requirement) |
| Marketing list | Until you unsubscribe, then up to 3 years unless you ask us to delete sooner |
| Website analytics | 14 months |
| Contact form and enquiry messages | 2 years |
| Course platform accounts | While your account is active (remember: sessions never expire) |
Why 7 years for client records: it covers tax requirements and the period during which legal claims could be brought. You can ask us to delete your information sooner — see §11 — and we will unless we’re legally required to keep it.
9. Cookies
We use cookies and similar technologies to run the site, understand how it’s used, and improve it. Non-essential cookies are only set if you agree, through the banner shown when you first visit.
You can change your choice at any time via the cookie preferences link on our site, and you can block or delete cookies in your browser settings — though some parts of the site may not work as well.
Full detail is in our Cookie Policy.
10. Where your information goes
We are based in the United States, and our service providers are mostly US-based. If you’re outside the US, your information will be transferred to and processed in the United States, which may not offer the same legal protections as your home country.
Where we transfer personal information out of the UK or European Economic Area, we rely on appropriate safeguards — typically the European Commission’s Standard Contractual Clauses (and the UK Addendum), or the EU–US / UK–US Data Privacy Framework where a provider is certified.
You can ask us for more detail about the safeguards we use.
11. Your rights
Everyone, wherever you are. We extend these to all our clients and visitors, not only where the law requires it:
- Access — get a copy of the information we hold about you
- Correction — have inaccurate information fixed
- Deletion — ask us to delete your information
- Objection — object to processing based on legitimate interests
- Restriction — ask us to limit how we use your information
- Portability — receive your information in a portable format
- Withdraw consent — at any time, where we rely on consent
- Opt out of marketing — unsubscribe from any email, or just tell us
- No discrimination — we won’t treat you differently for exercising any of these
How to exercise them: email [email protected]. We’ll respond within 30 days (or one month in the UK/EU). We may need to verify your identity first — which protects you, since we won’t hand your information to someone claiming to be you.
Authorized agents. You can have someone make a request for you; we’ll need proof they’re authorized.
If you’re in the UK or EU: you also have the right to complain to your local data protection supervisory authority. In the UK that’s the Information Commissioner’s Office (ico.org.uk). We’d appreciate the chance to put things right first.
If you’re in California: you have rights under the CCPA/CPRA to know, delete, correct, and to opt out of the sale or sharing of your personal information. We do not sell your personal information. We do share limited information with Meta for advertising measurement — see Your privacy choices below for exactly what that means and how to switch it off.
If you’re in Connecticut, Colorado, Virginia, Texas, Oregon, Montana, Utah, or another US state with a privacy law: you have similar rights, including the right to appeal if we refuse a request. If we decline, we’ll tell you how to appeal.
Automated decision-making. We don’t make decisions about you by automated means that produce legal or similarly significant effects.
Your privacy choices
We use a Meta (Facebook) advertising pixel to measure whether our ads work — whether someone who saw an ad went on to visit us. Under California law that counts as sharing personal information for cross-context behavioral advertising, so we want to be plain about it.
We use it for measurement only. We don’t build advertising audiences from your visit, and we don’t use it to follow you around the internet with ads afterwards.
It only runs if you accept Marketing cookies. If you rejected them, or rejected all non-essential cookies, it never loads at all.
To turn it off at any time, use the Cookie Preferences link in our footer and switch Marketing cookies off.
We honor the Global Privacy Control. If your browser sends a GPC signal, we treat it as an opt-out automatically — you don’t have to do anything.
Switching this off changes nothing else about how we work with you.
12. How we protect your information
We use encryption in transit, access controls, reputable providers, and limit access to those who need it.
But no system is completely secure, and we want to be straight with you about that. As we say in our Coaching Services Agreement, we can’t be responsible for a security breach at one of the technology providers we use, or for a breach that happens on your side — including someone accessing your email or devices.
Please help us protect you: use a secure email account, use a strong and unique password, and tell us if you think any of your accounts or devices may be compromised.
If a breach occurs that puts your rights at risk, we’ll notify you and the relevant authorities as the law requires.
13. Links to other sites
Our site links to other websites, and our content appears on platforms like YouTube, Instagram, and podcast apps. This policy doesn’t cover them. Please read the privacy policy of any site you visit.
14. Changes to this policy
We may update this policy. We’ll post the new version with an updated “Last updated” date, and if the changes are significant, we’ll tell you directly.
15. Contact us
Questions, requests, or concerns:
Email: [email protected] Mail: BTGO LLC, PO Box 182, White Plains, NY 10605, United States
