Been There Got Out
Been There Got Out
Been There Got Out

High-Conflict Divorce, Custody, & Co-Parenting Strategists

Coaching Services Agreement

BTGO LLC — Coaching Services Agreement

Last updated: August 2, 2026

This Agreement is between BTGO LLC (“BTGO,” “we,” “us,” or “our”), a Connecticut limited liability company also known as Been There Got Out, and you, the client (“you” or “your”). It governs the coaching and strategy services you purchase from us.

Please read it. By purchasing a session or session package, or by attending a session, you agree to these terms.

1. What we do

BTGO provides education, strategy, and coaching for people navigating high-conflict divorce, custody, and co-parenting situations. We draw on lived experience, professional training, and an extensive body of knowledge built from working with hundreds of clients and consulting subject-matter experts.

Sessions are typically one hour and are usually conducted with both founders present, by video.

2. What we are not

We are not attorneys. Nothing we say or provide is legal advice. We do not represent you, we do not appear in your case, and working with us does not create an attorney–client relationship.

We are not therapists or licensed mental health professionals. Nothing we provide is therapy, counseling, diagnosis, or treatment, and we are not a substitute for care from a licensed professional.

You acknowledge that coaches are not qualified to offer legal or mental health advice, and that our services do not replace the services of an attorney or a therapist. We strongly encourage you to work with both where your situation calls for it.

3. You make the decisions

You are solely responsible for every decision you make in your case and in your life. We offer information, perspective, and strategy. You choose what to do with it. We are not responsible for the choices you make or for their consequences.

4. No guarantee of any outcome

Family court outcomes depend on facts, law, judges, opposing parties, attorneys, and circumstances entirely outside our control. We do not guarantee any result in any legal proceeding, negotiation, co-parenting arrangement, or personal outcome. Any description of results other clients have experienced is not a promise or prediction of what you will experience.

5. What we will not do

To be clear about the boundaries of our role, BTGO will not:

If your situation calls for something on this list, we will tell you and encourage you to bring in the right professional.

6. Sessions, scheduling, and cancellations

Purchasing. Sessions may be purchased individually or in packages. Package pricing is reflected at the time of purchase.

Expiration. Purchased sessions do not expire. Sessions are for your use only and are non-transferable. If BTGO discontinues 1:1 coaching services, we will honor your unused sessions for ninety (90) days after we notify you, or refund the amount you paid for the unused sessions, at our election.

Cancellations. You may cancel or reschedule any time before your appointment’s scheduled start. Please be considerate of us and our other clients by canceling or rescheduling as early as you can.

No-shows. You are permitted one free no-show per engagement (per package of sessions). A “no-show” is a missed appointment you did not cancel or reschedule. After your first no-show, we will count the missed session as used.

Our availability. We will make reasonable efforts to accommodate scheduling requests, but we cannot guarantee any particular date, time, or coach.

7. Recording

We do not record sessions by default.

If you ask us to record a session, we will do so where the platform allows it. Sessions are conducted on platforms (currently Kajabi and Zoom) that display a notice to all participants while recording is in progress.

If you record a session yourself, you agree that the recording is for your personal use only. You may not publish, post, broadcast, sell, or share it publicly, and you may not use it in any proceeding without our prior written consent, except where you are compelled by law.

We may from time to time ask your permission to record a session for our own training, quality, or educational purposes. We will always ask first, we will tell you what the recording will be used for, and you are free to say no. Declining will never affect the service you receive.

8. Confidentiality — and its limits

Read this section carefully. It is one of the most important parts of this Agreement.

What we will do. BTGO will use its best efforts to keep your personal information confidential. We will not share your information with any third party unless you expressly ask us to, or unless we are compelled to as described below.

⚠️ There is no privilege. Communications between you and BTGO are not protected by any legal confidentiality privilege. Our coaches are neither attorneys nor therapists. This means:

extent the law compels us to.

Our strong practical suggestion: keep our coaching relationship confidential, so that the other party does not know there is anything to request or subpoena.

Compelled disclosure. If we are compelled by judicial or governmental process to disclose your Confidential Information, we will give you prompt notice where we are permitted to do so, so that you have the opportunity to seek a protective order or otherwise oppose the disclosure.

Safety exception. We may disclose information without your consent where we reasonably believe it is necessary to prevent imminent serious harm to you or another person, or where we are required by law to report it. We will limit any such disclosure to what is necessary.

“Confidential Information” means any information reasonably understood to be confidential, whether written or oral, tangible or intangible, that you disclose to us or that otherwise becomes known to our coaches. During and after our engagement, BTGO will hold Confidential Information in trust and confidence and take reasonable precautions to protect it. Confidential Information does not include information that (a) is generally available to the public other than through disclosure by you, or (b) was known to BTGO before you disclosed it, or becomes available to BTGO afterward, in either case from a third party that lawfully obtained it.

9. Technology and security

In the normal course of providing coaching services we use technologies including video conferencing, email, calendar and scheduling software, and customer relationship management software. We make reasonable and customary efforts to ensure these technologies are secure. BTGO will not be liable for any security breach of any of these technologies, whether intentional or accidental.

Please secure your own communications. It is not unheard of for opposing parties to attempt to access email accounts, install spyware, or otherwise monitor communications. BTGO will not be liable for any breach of confidentiality occurring on your side, regardless of cause. If you have any reason to think your devices or accounts may be monitored, tell us and we will discuss safer ways to communicate.

10. Fees, payment, and refunds

Fees are as stated at the time of purchase and are payable in advance. Payments are processed by a third-party processor; we do not store your full payment card details.

Refunds and cancellations are governed by our Refund & Cancellation Policy, which is incorporated into this Agreement by reference.

11. Our materials

Any documents, templates, frameworks, worksheets, recordings, or other materials we provide remain the property of BTGO or its licensors. We grant you a personal, non-exclusive, non-transferable license to use them for your own situation. You may not copy, publish, distribute, sell, or share them, or use them to provide services to anyone else.

12. Limitation of liability

NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES RELATING TO THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT WHERE PROHIBITED BY LAW, NEITHER PARTY’S MAXIMUM, AGGREGATE, CUMULATIVE LIABILITY TO THE OTHER RELATING TO THIS AGREEMENT SHALL EXCEED THE AMOUNTS PAID UNDER THIS AGREEMENT.

You acknowledge that BTGO will not be liable to you in relation to the contents of, use of, reliance upon, or services provided in connection with BTGO or its coaches, whether arising in tort, contract, or otherwise.

Nothing in this Agreement limits liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or gross negligence.

13. Release

By purchasing or attending a session, you agree to release and hold harmless BTGO LLC, Chris Barry, Lisa Johnson, and their successors and assigns from any and all liability, claims, and demands of any kind, in law or equity, arising from the coaching services BTGO provides.

This release does not apply to fraud, willful misconduct, or gross negligence, or to any liability that cannot be released under applicable law.

14. Term and termination

This Agreement begins when you purchase a session or attend a session, and continues until your purchased sessions are used or the engagement ends.

You may stop at any time. Refunds, if any, are governed by the Refund & Cancellation Policy.

We may end an engagement at any time, in our sole discretion, including where we believe we are not the right fit for your situation, where our boundaries in Section 5 cannot be respected, or where a client is abusive toward us or toward other clients. If we end an engagement for any reason other than your conduct, we will refund the amount you paid for your unused sessions.

Sections 2, 3, 4, 8, 9, 11, 12, 13, 15, and 16 survive termination.

15. Disputes

Please talk to us first. If something goes wrong, contact us at [email protected] and we will genuinely try to resolve it. Most problems do not need a formal process.

Governing law. This Agreement is governed by the laws of the State of Connecticut, without regard to its conflict-of-laws rules.

Arbitration. If we cannot resolve a dispute informally within 30 days, any dispute arising out of or relating to this Agreement or our services will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration will be conducted by a single arbitrator, remotely or in the federal judicial district where you live, at your election. The arbitrator’s award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court. Either party may also seek injunctive relief in court to protect intellectual property or confidential information.

No class actions. Disputes will be brought only in an individual capacity. You and BTGO each waive any right to participate in a class, collective, or representative action.

⏱️ You may opt out of arbitration. If you do not want to be bound by this arbitration provision, email us at [email protected] within 30 days of first agreeing to it, stating your name and that you are opting out. Opting out will not affect your services in any way, and no other part of this Agreement changes.

16. General

Entire agreement. This Agreement, together with the Refund & Cancellation Policy and Privacy Policy, is the entire agreement between us about the coaching services, and replaces any prior understanding on that subject.

Changes. We may update this Agreement. Changes apply to sessions purchased after the update. We will post the updated version with a new “Last updated” date.

Severability. If any provision is found unenforceable, the rest stays in effect.

Assignment. You may not assign this Agreement. We may assign it to a successor to our business.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Notices. Legal notices to BTGO go to: BTGO LLC, PO Box 182, White Plains, NY 10605, with a copy by email to [email protected]. Notices to you go to the email address on your account.

17. Your acknowledgment

By purchasing or attending a session, you confirm that you have read and agree to this Agreement, and specifically that you understand: